Frequently Asked Questions
General Questions
As Sample Store uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store:
After you make a payment your order will automatically be out for shipment and will not be able to cancel if you haven’t not paid then you can contact us using the contact form to cancel your order. Please state your order number, email you used and the item you would like to cancel.
After payment we aim to ship your items in 1-3 days providing there are no bank holidays or international shipping issues.
Because our products are shipped from overseas it will take between 7-24 days to arrive depending on your location.
The average shipping speed is 14 days from purchased.
We source these items from overseas from different manufacturers therefore you may get your packages separately at different times. This will not affect the quality of goods. Furthermore, items will require airing once taken out of packaging.
Purchasing Questions
As Sample Store uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store:
SHIPPING QUESTIONS
Our buyers, sourcing and marketing team are based in London but our Warehouses are based overseas in multiple locations.
We ship to most locations listed in the payment page.
We will package each item with care